Production Ticket(ST) #12056
Express365 - Enquiry how to change the price
Problems: user enquiry
Step to simulate the problem: check and understand the system
Root cause: user enquiry - MCC
Current outcome: the current system not allow to directly change the price, to work on this, may delete and create the statement again
Time spent on: check and understand
None
Description
I need to cancel O/R
OR 24/01/0032 tt 001570 5k
Sry dated 04/2/2024
Payment received
For this O/R 24/02/0018 i changed the amount to 10k and use the same official receipt, can accept.settled it
Tt 0121161 changed to tt 001453
Another 5k i dun know how to do
OR24/01/0032 tt 001570 5k
History
#1 Updated by Alfred Tan 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 3 months ago
- File 231d7c86-967c-4e51-a818-7f3f35536cf2.jpg 231d7c86-967c-4e51-a818-7f3f35536cf2.jpg added
- File 8d8bf0a9-d216-48de-aab8-9f7cdcc7a0e8.jpg 8d8bf0a9-d216-48de-aab8-9f7cdcc7a0e8.jpg added
- Subject changed from Express365 - to Express365 - Enquiry how to change the price
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 18/06/2024
- Actual Initial Response set to 18/06/2024
- Resolution updated (diff)
How to change do price ? Do 1934
My invoice 1934 disappeared
Do 1934 ok can transfer to invoice
But D/o 1935 cant change unit price, and cant transfer invoice
D/O 1936， 1937pls check
Same problem,cant changed unit price
I redo D/O ..now ok already
#3 Updated by Alfred Tan 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved