Production Ticket(ST) #12050
HEENLOONG - unplanned have list out, but planned also no
Job Remark:
Ticket Logged Date:
20/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
20/06/2024
SLA Delivery:
02/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
20/06/2024
Resolution:
1) Check the route plan in sql db.
2) Some route from file not found in db.
3) Upon checking, some of the route not insert into system because there are some customers already assigned to other user with same date.
4) Escalate to level 3. https://app.clickup.com/t/9018039480/TK-268
Root cause: Dont have checking for salesman at web.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
@~Rashdan Hussin I try mms.. Data successfully..unplanned have list out, but planned also no...
History
#1 Updated by Rashdan Hussin 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 3 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Actual Initial Response set to 20/06/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 3 months ago
- Due date changed from 24/06/2024 to 02/07/2024
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- SLA Delivery changed from 24/06/2024 to 02/07/2024
#4 Updated by Rashdan Hussin 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100