Production Ticket(ST) #12042
Snekku- @Azhar13 mn5 shown this, unable upload
Job Remark:
Ticket Logged Date:
18/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
18/06/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
19/06/2024
Resolution:
1) checked the user database
2) checked in the database
Root cause- No root cause
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
As I check from our side we are able to upload the transaction. We asked with the client what version they are currently using. they have send the screenshot that and we found out that they using version 13.
To do list:
Have to find out which device that currently using the older version
#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Support In Progress to Pending Client Feedback
As we we check from our side transaction able to upload
request user to do screen recording
#4 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Pending Client Feedback to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 19/06/2024
- Resolution updated (diff)