Production Ticket(ST) #12040
Goldcrest- Hi pls check, inmcj000299-240517 already cancel, but mobile showing
Job Remark:
Ticket Logged Date:
18/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
18/06/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
Resolution:
1) checked mobile database
2) as a temporary work around , sp has been modified
3) escalated to technical team to further check on this
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- File sp_sync_download_invoice.sql sp_sync_download_invoice.sql added
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- Type set to Support Request
#4 Updated by Muhammad Arif 2 months ago
- Status changed from Pending Client Verification to Ticket Resolved