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Production Ticket(ST) #12037

FERNTEA - ferntea issue list

Added by Rashdan Hussin 3 months ago. Updated 3 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
18/06/2024
Due date:
05/07/2024
% Done:

100%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
18/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
18/06/2024
SLA Delivery:
05/07/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
18/06/2024
Resolution:

1) Escalate to level 3.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description

Dear Rashdan,

Please refer to attached issue list that I’ve found in Ferntea Trial Environment while testing. Please assist to check and verify the issue.

Please keep in mind that I’ve scheduled a physical training with Ferntea PIC on this Friday morning.

Please let me know if you have any questions.

Thanks.

Warm Regards,

Muhamad Kamal Arif Bin Muhamad

Ferntea (Trial) Issue.xlsx (1.51 MB) Ferntea (Trial) Issue.xlsx Rashdan Hussin, 18/06/2024 11:36 AM

History

#1 Updated by Rashdan Hussin 3 months ago

  • Status changed from Assigned To to Support In Progress

1) Goods Return show blank page in mobile
2) Multiple answer survey is not showing answer in mobile
3) Warehouse stock balance in web keep on showing 0 - user need to do warehouse transfer
4) Runtime Error prompt when generate DO from Approved SO page - Done
5) Upload transaction in mobile slow - Done
6) Unable to approve Collection approval in web. Error Invoice No cannot be Empty! - L3
7) Van Goods Request Approval in web is showing hundreds of unmade approval. - Temporary, user assigned to one branch
8) Unable to approve Van Goods Request in Web. Runtime Error prompt when click to edit - Done
9) Unable to do Van Goods Receive in Mobile - L3

#2 Updated by Rashdan Hussin 3 months ago

https://app.clickup.com/t/86epm35qm
FERNTEA - Unable to approve Collection in web

https://app.clickup.com/t/86epm3dd9
FERNTEA - Unable to do Van Goods Receive in mobile

#3 Updated by Rashdan Hussin 3 months ago

Ferntea (Trial) Issue.xlsx (sharepoint.com)

Pending issues (Version 4.1.3-trial.1):

1) Goods Return crash in app mobile:
- Product that have uom 3 fail to add in goods return. Need further check
- https://app.clickup.com/t/9018039480/TK-528

2) Warehouse stock balance in web keep on showing 0:
- User need to do warehouse goods transfer

3) Van Goods Request Approval in web is showing hundreds of unmade approval:
- https://app.clickup.com/t/9018039480/TK-275

4) Unable to add new customer in mobile due unable to choose Channel drop-down:
- Channel, cluster and area's branch in mobile db are empty. Need escalate to level 3
- https://app.clickup.com/t/9018039480/TK-529

5) Invoice is duplicate. No running number:
- https://app.clickup.com/t/86epm35qm

6) EOD got error (Failed to retrieve data)
- Need to ask kamal which data fail to retrieve
- Tech team already aware.

7) Company announcement not showing in mobile:
- Announcement date and branch in mobile db is empty. Need escalate to level 3
- Tech team already aware.

8) Apps crash when clicked On Behalf User in mobile:
- Tested fine

9) Item group in Promotion setup duplicate:
- It because one item group have multiple product group. Suppose product group have multiple item group

#4 Updated by Rashdan Hussin 3 months ago

  • Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen

#5 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin

#6 Updated by Rashdan Hussin 3 months ago

  • Due date changed from 20/06/2024 to 30/06/2024
  • Status changed from Support In Progress to Escalated to Level 3
  • % Done changed from 0 to 50
  • Actual Initial Response set to 18/06/2024
  • Resolution updated (diff)

#7 Updated by Rashdan Hussin 3 months ago

  • Due date changed from 30/06/2024 to 05/07/2024
  • Status changed from Escalated to Level 3 to Pending Client Verification
  • % Done changed from 50 to 90
  • SLA Delivery changed from 20/06/2024 to 05/07/2024

#8 Updated by Rashdan Hussin 3 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 90 to 100

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