Production Ticket(ST) #12033
OROMEO - Same issue again
Job Remark:
Ticket Logged Date:
16/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
16/06/2024
SLA Delivery:
19/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
16/06/2024
Resolution:
1) Try simulate from our side. Got no issue.
2) Recommend user to use strong network while upload.
Root cause: Cannot upload internal storage.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
120001
Same issue again
History
#1 Updated by Rashdan Hussin 3 months ago
- Status changed from Assigned To to Support In Progress
[10:05, 16/06/2024] Rashdan Hussin: Hi @~Carmen Lui may i know this error come from which upload? Is it upload internal storage?
[10:10, 16/06/2024] +60 12-323 6144: Yes
[11:34, 16/06/2024] Rashdan Hussin: For this error, we need to further check by doing testing and simulation. Meanwhile, users can perform transaction as usual as this error not affect the operation
[11:34, 16/06/2024] Rashdan Hussin: Ill inform you once have an update
#2 Updated by Rashdan Hussin 3 months ago
- File ec0d0c93-7627-43fb-ac53-e5cfa94d0ef3.jpg ec0d0c93-7627-43fb-ac53-e5cfa94d0ef3.jpg added
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 90
- Actual Initial Response set to 16/06/2024
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100