Production Ticket(ST) #12031
GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
Job Remark:
Ticket Logged Date:
14/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
14/06/2024
SLA Delivery:
16/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
14/06/2024
Resolution:
1) Check the good return.
2) Try simulate from our side.
Root cause: user didnt choose any invoice in good return
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
Hi arif This ticket is new which was created today
could not check and investigate due to shortage of time
Endshift
Handover to arif
#2 Updated by Muhammad Arif 3 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Muhammad Arif 3 months ago
- Status changed from Support In Progress to Pending Client Verification
- SLA Delivery set to 16/06/2024
#4 Updated by Muhammad Arif 3 months ago
- Assignee changed from Muhammad Arif to Rashdan Hussin
follow up
#5 Updated by Rashdan Hussin 3 months ago
- Subject changed from Goldcrest- Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection? to GOLDCREST - Hi pls check, Salesman issue goods return, wh is CN added instead of deducted? And Sales activity report is showing is collection?
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 0 to 100
- Type set to Support Request
- Actual Initial Response set to 14/06/2024
- Resolution updated (diff)