Production Ticket(ST) #12026
FERNTEA - Van goods request issue
Start date:
14/06/2024
Due date:
18/06/2024
% Done:
100%
Estimated time:
Job Remark:
Ticket Logged Date:
14/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
14/06/2024
SLA Delivery:
18/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
14/06/2024
Resolution:
1) Check the sp for van goods request approval
2) Found no data display.
3) Check the mobile db. Found warehouse become null when upload.
4) Shuern give new apps version.
Root cause: Warehouse become null at mobile db.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
i do testing for van goods request. But the transaction not displayed on approval module. Upon checking the warehouse become null when upload. Can you please help to check on this
History
#1 Updated by Rashdan Hussin 3 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 3 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Resolution updated (diff)
Pending level 3 checking
#3 Updated by Rashdan Hussin 3 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- Actual Initial Response set to 14/06/2024
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100