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Production Ticket(ST) #12006

Snekku- hi @Azhar13 user ms7 check in out qty tally, but still shown pending transaction

Added by Muhammed Azhar Mohamed Maideen 3 months ago. Updated 3 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Start date:
12/06/2024
Due date:
15/06/2024
% Done:

0%

Estimated time:
Job Remark:
Ticket Logged Date:
12/06/2024
Ticket No.:
Related Ticket ID:
Type:
SLA Initial Response:
12/06/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
Resolution:
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


WhatsApp Image 2024-06-12 at 14.02.28_a514a6dc.jpg (106 KB) WhatsApp Image 2024-06-12 at 14.02.28_a514a6dc.jpg Muhammed Azhar Mohamed Maideen, 12/06/2024 03:34 PM
WhatsApp Image 2024-06-12 at 14.02.20_e2c4f0a5.jpg (89 KB) WhatsApp Image 2024-06-12 at 14.02.20_e2c4f0a5.jpg Muhammed Azhar Mohamed Maideen, 12/06/2024 03:34 PM
MS7_Transaction_pending.png (99.7 KB) MS7_Transaction_pending.png Muhammed Azhar Mohamed Maideen, 13/06/2024 02:34 PM
SNEKKU-MS7-2024061214062263.zip (5.36 MB) SNEKKU-MS7-2024061214062263.zip Muhammed Azhar Mohamed Maideen, 13/06/2024 02:35 PM

History

#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

As we checked from our side there are some transaction is still in pending state

As I have conversation with @leewei that this transaction has did not perform on Create doc Module

Need to check with technical team on this

select * from txn_mobile_check_in where updated_by='23955c75992743f5ac83fffeda3ea2bd' AND check_in_date = '2024-06-12'

As I check in the database the mS7 user has not been check in.

#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Due date changed from 13/06/2024 to 15/06/2024

#4 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Assigned To to Support In Progress
  • Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammad Arif

hi Arif

This is bit urgent As I checked in the mobile database I checked under transaction column I notice that there are still pending tranasaction on it the first 3 transaction was on JAN that one consider old issue. As I checked with shu ern she want to confirm either this transaction has been by via standalone or not.; As I had conversation with Lee wei she claim that she did not perform standalone transaction

Need advise on this ticket

-Endshift
_ handover to Arif

#5 Updated by Muhammad Arif 3 months ago

  • Status changed from Support In Progress to Pending Client Feedback

Hi @~Leewei , kindly help to check with the activity / steps during visit outlet for 10J82-PASARAYA TITAH (KULAI) SDN. BHD.-PERMAI (10J82) (TXMS7001064-240612).

steps from check in until check out.... Example: user perform multiple click on the button save due to loading too long.

As simulation: i cant replicate the issue, trial seems like no issue

#6 Updated by Muhammad Arif 3 months ago

  • Status changed from Pending Client Feedback to Ticket Resolved

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