Production Ticket(ST) #11998
Nibou- hi afternoon. i found problem when upload photo taking.
Job Remark:
Ticket Logged Date:
11/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
11/06/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
11/06/2024
Resolution:
1) checked user database
2) escalated to technical team
root cause- Bug
Requester ExpectedDeliveryDate:
Delay Justification:
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Effort (Hour):
External Ticket #:
None
Description
please help me.
History
#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
.0 and .2 having this issue
as we check in the sync mobile token user using this 3.2.22.1
as arif simulate the issue we found that 3.2.22.0 and 3.2.22.2 having this issue.
Need to ask advise to L3 for further checking
#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Support In Progress to Pending Client Verification
- Resolution updated (diff)
#4 Updated by Muhammed Azhar Mohamed Maideen 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 11/06/2024