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Production Ticket(ST) #11985

NIBOU - Stock count history report keep on loading and no details show out

Added by Rashdan Hussin 4 months ago. Updated 2 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Muhammed Azhar Mohamed Maideen
Start date:
10/06/2024
Due date:
02/07/2024
% Done:

0%

Estimated time:
Spent time:
2.00 h
Job Remark:
Ticket Logged Date:
10/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
10/06/2024
SLA Delivery:
12/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
10/06/2024
Resolution:

1) checked sql PRofiler
2) escalate to 2nd level support

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

Can help to check for Nibou production Stock count history report keep on loading and no details show out.
Login details: Alex
PW:ALEX123
Nibou

4c467ff5-c8ee-42ea-85e3-b44c9ca2c3cb.jpg (42.3 KB) 4c467ff5-c8ee-42ea-85e3-b44c9ca2c3cb.jpg Rashdan Hussin, 10/06/2024 03:34 PM
Stock_count_sp_analysis.txt (6.96 KB) Stock_count_sp_analysis.txt Muhammed Azhar Mohamed Maideen, 12/06/2024 01:47 PM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

hi arif as we check from our side the report is not displays due to performance issue. as we check from our side, the duration for select statement ( already attached in the notepad)
the duration is 17 minutes and 20.693 seconds. need to find the root cause why it take time during that period, Need advise on this matter. thank you

#2 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Support In Progress to Escalate to 2nd Level Support

#3 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammad Arif

#4 Updated by Muhammad Arif 3 months ago

  • Assignee changed from Muhammad Arif to Rashdan Hussin

Rashdan, try to add this OPTION in stock count SP

#5 Updated by Rashdan Hussin 3 months ago

  • Due date changed from 12/06/2024 to 02/07/2024
  • Assignee changed from Rashdan Hussin to Muhammad Arif

#6 Updated by Muhammad Arif 3 months ago

  • Assignee changed from Muhammad Arif to Muhammed Azhar Mohamed Maideen

Azhar to test and update customer

#7 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Escalate to 2nd Level Support to Pending Client Verification
  • Actual Initial Response set to 10/06/2024
  • Resolution updated (diff)

#9 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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