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Production Ticket(ST) #11977

Snekku- Display collection amount ( exclude the Credit Note amount)

Added by Muhammed Azhar Mohamed Maideen 4 months ago. Updated 3 months ago.

Status:
Ticket Resolved
Priority:
P5 - Feature Request
Start date:
06/06/2024
Due date:
24/06/2024
% Done:

0%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
06/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
06/05/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
10/06/2024
Resolution:

Change request by client

escalated to technical team on this

already fixed and deployed

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


exclude_credit_note.png (30.4 KB) exclude_credit_note.png Muhammed Azhar Mohamed Maideen, 09/07/2024 06:56 PM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Assigned To to Support In Progress

Hi @~Leewei , Total amount displayed in collection module is referring to the total collection amount. the total collection amount are includes collection cash/Cheque + Credit note. In this case, it will display RM6078.88 (RM6036.83+ 42.05). Yes understand credit note should be deduct, in this collection module, the calculation for collection will be like below:

Formula: (cash/Cheque + Credit note) - (invoice + Debit Note)

Hence, currently Datanory is showing correct figure. Credit note will be deduct from invoice/debitĀ noteĀ amount.

#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Support In Progress to Escalated to Level 3
  • Resolution updated (diff)

#3 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Subject changed from Snekku- to Snekku- Display collection amount ( exclude the Credit Note amount)

#4 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

https://app.clickup.com/t/9018039480/TK-66

As I checked with shu ern Miss jann created new click up on this issue and find out this fixes was deployed on th of june 2024

#6 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification
  • Type set to Support Request
  • Resolution updated (diff)

#7 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Actual Initial Response set to 10/06/2024

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