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Production Ticket(ST) #11969

OROMEO - Transaction error for user 120001

Added by Rashdan Hussin 4 months ago. Updated 3 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Assignee:
Rashdan Hussin
Start date:
08/06/2024
Due date:
10/06/2024
% Done:

100%

Estimated time:
Spent time:
2.00 h
Job Remark:
Ticket Logged Date:
08/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
08/06/2024
SLA Delivery:
10/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
08/06/2024
Resolution:

1) Ask user to update the apps to the latest version.

Root cause: Apps not updated.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Description

Transaction error for user 120001

00bcaf95-f1b2-4432-8f12-c75026bebc30.jpg (25.2 KB) 00bcaf95-f1b2-4432-8f12-c75026bebc30.jpg Rashdan Hussin, 08/06/2024 09:21 AM

History

#1 Updated by Rashdan Hussin 4 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Rashdan Hussin 4 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 0 to 90
  • Actual Initial Response set to 08/06/2024
  • Resolution updated (diff)

#3 Updated by Rashdan Hussin 3 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 90 to 100

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