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Production Ticket(ST) #11961

Express365 - SST report no recent invoice

Added by Alfred Tan 4 months ago. Updated 4 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Assignee:
Alfred Tan
Start date:
07/06/2024
Due date:
10/06/2024
% Done:

100%

Estimated time:
Spent time:
0.50 h
Job Remark:
Ticket Logged Date:
07/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
07/06/2024
SLA Delivery:
10/06/2024
Esclation Time:
07/06/2024
Issue Reoccurance#:
Actual Initial Response:
07/06/2024
Resolution:

Problems: recent create SST invoice but without appear in SST report
Step to simulate the problem: understand and replied user
Root cause: user request - MCC
Current outcome: explain to user
Time spent on: -

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None

Guidance or help by :
None

Description

+60 11-2680 0180
May know y I select service tax to customer invoice
But in SST report dint listing anything

History

#1 Updated by Alfred Tan 4 months ago

  • Status changed from Assigned To to Support In Progress

#2 Updated by Alfred Tan 4 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 0 to 100
  • Esclation Time set to 07/06/2024
  • Actual Initial Response set to 07/06/2024
  • Resolution updated (diff)

#3 Updated by Alfred Tan 4 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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