Production Ticket(ST) #11960
Express365 - export all the transaction and master data
Job Remark:
Ticket Logged Date:
07/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
07/06/2024
SLA Delivery:
14/06/2024
Esclation Time:
07/06/2024
Issue Reoccurance#:
Actual Initial Response:
07/06/2024
Resolution:
Problems: user account has inactive and would like to extract the old data
Step to simulate the problem: view the page and click download the transaction
Root cause: user request - MCC
Current outcome: the file share to user
Time spent on: request leong to temporary active the account then allow us to download the transaction and master data
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
@Kamal Arif hi kamal ... Vegan Life Trading this user asking whether can renew for 1 month or 2 months only?
and need ur assistance to guide us on how to export out all their data...
all master data & all transactions
History
#1 Updated by Alfred Tan 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 4 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 100
- Esclation Time set to 07/06/2024
- Actual Initial Response set to 07/06/2024
- Resolution updated (diff)
#4 Updated by Alfred Tan 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved