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Production Ticket(ST) #11940

Hi pls check, why stock 250ml Boboi boy lychee negative?

Added by Muhammad Arif 4 months ago. Updated 2 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
06/06/2024
Due date:
12/07/2024
% Done:

0%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
06/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
06/06/2024
SLA Delivery:
07/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
06/06/2024
Resolution:

1) Root cause - Previous Bug that has been fixed earlier

2) Checked Database

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description


EOD_01-06-2024.pdf (74.1 KB) EOD_01-06-2024.pdf Muhammad Arif, 06/06/2024 02:44 PM
EOD_05-06-2024.pdf (72.1 KB) EOD_05-06-2024.pdf Muhammad Arif, 06/06/2024 02:44 PM
EOD_03-06-2024.pdf (71.6 KB) EOD_03-06-2024.pdf Muhammad Arif, 06/06/2024 02:44 PM
EOD_02-06-2024.pdf (71.6 KB) EOD_02-06-2024.pdf Muhammad Arif, 06/06/2024 02:44 PM
EOD_04-06-2024.pdf (72.2 KB) EOD_04-06-2024.pdf Muhammad Arif, 06/06/2024 02:44 PM
1.jpg (55.9 KB) 1.jpg Muhammad Arif, 06/06/2024 02:45 PM
2.jpg (50 KB) 2.jpg Muhammad Arif, 06/06/2024 02:45 PM
EOD_01-06-2024.pdf (38.5 KB) EOD_01-06-2024.pdf Muhammed Azhar Mohamed Maideen, 07/06/2024 05:06 PM
EOD_04-06-2024.pdf (36.9 KB) EOD_04-06-2024.pdf Muhammed Azhar Mohamed Maideen, 07/06/2024 05:06 PM
EOD_04-06-2024.pdf (62.3 KB) EOD_04-06-2024.pdf Muhammed Azhar Mohamed Maideen, 10/06/2024 09:41 AM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Assignee changed from Muhammad Arif to Muhammed Azhar Mohamed Maideen

#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Due date changed from 07/06/2024 to 09/06/2024

#4 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

select a.eod_date,b.eod_date,a.product_id, a.stock_balance_qty,b.opening_qty from txn_mobile_eod a
inner join txn_mobile_eod b on a.stock_type = b.stock_type and a.product_id = b.product_id and a.member_id = b.member_id and a.org_id = b.org_id and b.eod_date ='2024-06-04 00:00:00.000'
where
a.eod_date ='2024-06-01 00:00:00.000'
and a.stock_type ='Good'
and a.member_id = '2c9e40b5f5904775b71192b8fd8b71ad'
and b.product_id= '90A996A05BCC459D921AB379F6DEB7EF'
--and a.stock_balance_qty <> b.opening_qty

select * from txn_mobile_van_inventory_header where salesman_id = '2c9e40b5f5904775b71192b8fd8b71ad' and stock_type= 'good' order by created_date desc
select * from txn_mobile_van_inventory_detail where van_inventory_hdr_id= 'df6dec66-2a33-4cfd-95e6-c9743da0ebd2' and item_id= '90A996A05BCC459D921AB379F6DEB7EF' -- 2024-06-04 06:16:10.000
select * from txn_mobile_van_inventory_detail where van_inventory_hdr_id= '3e1a9eb9-076a-4d36-8a43-9b3e9b0990b9' and item_id= '90A996A05BCC459D921AB379F6DEB7EF'-- 2024-06-01 06:19:50.000

select * from di_mobile_txn_eod where product_id='90A996A05BCC459D921AB379F6DEB7EF' and eod_date='2024-06-04 00:00:00.000' and stock_type= 'good'order by created_date desc --and eod_id='DDCE6C1A-72E6-4DA5-B9A6-D8147FBAD48310c19d6e-d962-4a54-932e-114207ce5ae520240527Bad'

select a.at_date,a.at_type, * from txn_mobile_eod_at a where product_id='90A996A05BCC459D921AB379F6DEB7EF' and eod_date='2024-06-01 00:00:00.000' and stock_type= 'good' order by a.at_date desc --and eod_id='DDCE6C1A-72E6-4DA5-B9A6-D8147FBAD48310c19d6e-d962-4a54-932e-114207ce5ae520240527Bad'

select a.at_date,a.at_type, * from txn_mobile_eod_at a where product_id='90A996A05BCC459D921AB379F6DEB7EF' and eod_date='2024-06-04 00:00:00.000' and stock_type= 'good' order by a.at_date desc --and eod_id='DDCE6C1A-72E6-4DA5-B9A6-D8147FBAD48310c19d6e-d962-4a54-932e-114207ce5ae520240527Bad'

For this case we have to do test case for this

#5 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

As I checked today there is negative value in that particular product

#6 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammad Arif

Hi arif this ticket has to simulate as well,
-- this ticket need to inform customer that it take time to identify the root cause on this

Need ur advise on this.

Handover to Arif
-- Endshift

#7 Updated by Muhammad Arif 3 months ago

  • Status changed from Assigned To to Support In Progress

#8 Updated by Muhammad Arif 3 months ago

  • Due date changed from 09/06/2024 to 12/07/2024
  • Assignee changed from Muhammad Arif to Muhammed Azhar Mohamed Maideen

Hi Azhar, as discussed yesterday, please perform simulation for this issue with duplicate invoice scenario.

#9 Updated by Muhammad Arif 2 months ago

  • Status changed from Support In Progress to Escalated to Level 3

#10 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification
  • Resolution updated (diff)

#11 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Type set to Support Request

For this ticket, since the previous related issue has been fixed and we were unable to replicate the issue, we will proceed to close the ticket.

As we customer alternative solution, customer want to perform van good adjustment to correct back the EOD stock balance

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