Production Ticket(ST) #11920
KYMMSENG - good return error
Job Remark:
Ticket Logged Date:
04/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
04/06/2024
SLA Delivery:
06/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
04/06/2024
Resolution:
1) Open the good return page in datanory server.
2) Run profiler to know the error.
3) Try run the query one by one to know the root cause.
4) Found duplicate customer branch.
5) Delete the duplication.
Root cause: Duplicate customer branch.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
good return error
refer to this no. GRKSMS000012-240604
Another issue reported during Good Return Approval @Rashdan Hussin pls log this issue
History
#1 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 4 months ago
- File d6612ab0-46b9-4d79-9faf-cde5e0994f67.jpg d6612ab0-46b9-4d79-9faf-cde5e0994f67.jpg added
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 0 to 100
- Actual Initial Response set to 04/06/2024
- Resolution updated (diff)
