Production Ticket(ST) #11913
Express365 - Payment received cannot tick invoice
Job Remark:
Ticket Logged Date:
04/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
04/06/2024
SLA Delivery:
06/06/2024
Esclation Time:
04/06/2024
Issue Reoccurance#:
Actual Initial Response:
04/06/2024
Resolution:
Problems: the bank reconciliation issue
Step to simulate the problem: check
Root cause: user enquiry - MCC
Current outcome: user have resolved, It was due to bank reconcilation
Time spent on: check
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
we cannot tick payment on the invoice
Company: An stiching
History
#1 Updated by Alfred Tan 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 4 months ago
- File 14280c29-1c39-49fb-8b9f-51b4b1403471.jpg 14280c29-1c39-49fb-8b9f-51b4b1403471.jpg added
- Status changed from Support In Progress to Escalated to 3rd Party
- % Done changed from 0 to 100
- Esclation Time set to 04/06/2024
- Actual Initial Response set to 04/06/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 4 months ago
- Status changed from Escalated to 3rd Party to Pending Client Verification
#4 Updated by Alfred Tan 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved