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Production Ticket(ST) #11912

Snekku- Hi morning, kindly check as customer code 3H can not issue SO under create Doc or normal process, pls help to check . user MS1

Added by Muhammed Azhar Mohamed Maideen 4 months ago. Updated 4 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Start date:
04/06/2024
Due date:
05/06/2024
% Done:

0%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
04/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
04/06/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
10/06/2024
Resolution:

1) Request user upload the databse

2) checked in database ( sales order, sales Order details and product item to check either the product is active or inactive

3) escalated to technical team to check further

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


History

#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

select * from customer_to_user_relation where customer_id= 'CFEB8C5486AF464D956B7BB12418E81F'
select * from customer where customer_code= '3h807'

select * from member where member_id = '054e3f6fc4bb4bbf98f791a6db0f54b4'

select * from txn_sales_order_header where customer_id='CFEB8C5486AF464D956B7BB12418E81F' order by created_date desc

select * from txn_sales_order_details where ord_hdr_id in ('131e1c88-3318-4db2-9ebe-1f1835ba0c5f',
'f50be59c-0c65-4bf5-ab9d-96ae7d30341a',
'28d85348-2c78-42b2-aef4-67845426bdf2',
'c1712f20-a97c-4dc3-a19d-f35454c0b01b',
'16cb6f16-3f8e-44f7-976a-dabbccc43867')

SELECT

p.status,  p.item_name, sd.created_date,sd.updated_date,
p.created_date
FROM
txn_sales_order_details sd
INNER JOIN
product_item p
ON
sd.product_id = p.item_id
WHERE
sd.ord_hdr_id IN (
'131e1c88-3318-4db2-9ebe-1f1835ba0c5f',
'f50be59c-0c65-4bf5-ab9d-96ae7d30341a',
'28d85348-2c78-42b2-aef4-67845426bdf2',
'c1712f20-a97c-4dc3-a19d-f35454c0b01b',
'16cb6f16-3f8e-44f7-976a-dabbccc43867'
)
ORDER BY
sd.created_date DESC;

as we checked from our side, we notice that there is inactive product. as we checked with technical team(shu ern ) the items are set to inactive, and when app trying to retrieve the last sales order, it cant find the products and will throw error. we already disable the last order product list in sales order taking module where mobile could not display the last order product history.

#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Assigned To to Support In Progress

#3 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Support In Progress to Escalated to Level 3
  • Resolution updated (diff)

#4 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification

#5 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Type set to Support Request
  • Actual Initial Response set to 10/06/2024

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