Production Ticket(ST) #11911
KYMMSENG - there is no sales files from KS as well as DMS
Job Remark:
Ticket Logged Date:
03/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
03/06/2024
SLA Delivery:
06/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
03/06/2024
Resolution:
1) Escalate to level 3 - Project team
Root cause: Based on technical feedback on this issue the files was not sent is the support email password expired, support team had rectified by set the email to non-expired mode
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Please be noted there is no sales files from KS as well as DMS
@Rashdan Hussin this is 2nd issue regarding integration file not send please to log also
History
#1 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 3 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- Actual Initial Response set to 03/06/2024
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100