Production Ticket(ST) #11910
KYMMSENG - keep on receiving multiple emails
Job Remark:
Ticket Logged Date:
03/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
03/06/2024
SLA Delivery:
06/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
03/06/2024
Resolution:
1) Escalate to level 3 - Project team
Root cause: Based on checking this issue is due to the export scheduler setting normally will set to inactive after export, but due to server update the setting of schedule inactive was overwritten, hence it cause the export engine keep sent until we reset the schedule inactive
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
@Cris Neoh MCC & @Joe MCC something wrong with integration engine . I keep on receiving multiple emails .
For past 2 days it is 83 emails.
Especially Customer master is repeating multiple times
History
#1 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 4 months ago
- Subject changed from KYMMSENG - to KYMMSENG - keep on receiving multiple emails
#4 Updated by Rashdan Hussin 3 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- Actual Initial Response set to 03/06/2024
- Resolution updated (diff)
#5 Updated by Rashdan Hussin 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100