Production Ticket(ST) #11895
KYMMSENG - there are not tally between details and header data
Job Remark:
Ticket Logged Date:
01/06/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
01/06/2024
SLA Delivery:
01/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
01/06/2024
Resolution:
1) Patch header invoice follow total details invoice.
Root cause: Invoice header amount that have promo not updated.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
- hi support team, based on latest check with Kymm Seng we found there are not tally between details and header data as screen
- Hi team, as I check those invoices that is not tally is related to previously invoices that have promotion issue
History
#1 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 4 months ago
- File Invoice Not Tally SY.sql Invoice Not Tally SY.sql added
- File KYMMSENG Details.xlsx KYMMSENG Details.xlsx added
- File KYMMSENG Header.xlsx KYMMSENG Header.xlsx added
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 0 to 100
- Actual Initial Response set to 01/06/2024
- Resolution updated (diff)