Production Ticket(ST) #11886
Snekku - Hi @Azhar13 Why unable check in out?
Job Remark:
Ticket Logged Date:
31/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
31/05/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
06/06/2024
Resolution:
1) checked in mobile database
2) checked items and found out there is inactive product
3) escalated to technical team
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
hi @Azhar13 user MS3 also same issue, done upload database, please check what the issue ya, thanks
History
#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
SELECT status,*
FROM product_item
WHERE item_id IN (
'10438e5c-8547-4d46-ad84-8128065a7c35',
'1d85d8de-b1c8-42fb-81af-bed18acd5df7',
'3d1a475c-6596-41eb-841b-45399118913f',
'b3ef7bde-e07f-4131-9ee1-9518a24b8145'
) order by created_date desc
#3 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#4 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 06/06/2024