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Production Ticket(ST) #11882

GOLDCREST - Hi pls check, double inv no in mobile

Added by Muhammed Azhar Mohamed Maideen 4 months ago. Updated 3 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
30/05/2024
Due date:
04/06/2024
% Done:

90%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
30/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
30/05/2024
SLA Delivery:
04/06/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
30/05/2024
Resolution:

1) Check the user mobile database.
2) Check the invoice in sql db.
3) Found the invoice in sql db only one.
4) But in in mobile db, INWWX001398-240530 got double. INWWX001399 skipped.
5) Escalated to technical team

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description



Hi pls check, double inv no in mobile

302B/022

WhatsApp Image 2024-05-30 at 17.14.55_51f35e99.jpg (26.2 KB) WhatsApp Image 2024-05-30 at 17.14.55_51f35e99.jpg Muhammed Azhar Mohamed Maideen, 30/05/2024 06:27 PM
WhatsApp Image 2024-05-30 at 17.14.47_07dd0cfe.jpg (32.5 KB) WhatsApp Image 2024-05-30 at 17.14.47_07dd0cfe.jpg Muhammed Azhar Mohamed Maideen, 30/05/2024 06:27 PM
Goldcrest.png (35.4 KB) Goldcrest.png Muhammed Azhar Mohamed Maideen, 31/05/2024 06:07 PM
Screenshot 2024-06-03 030107.png (215 KB) Screenshot 2024-06-03 030107.png Rashdan Hussin, 03/06/2024 02:59 AM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Subject changed from Goldcrest- to Goldcrest- Hi pls check, double inv no in mobile

#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

select * from txn_invoice_history_header where invoice_no= 'inwwx001398-240530'
select a.at_date,* from txn_invoice_history_header_at a where invoice_no= 'inwwx001398-240530' order by a.at_date desc

#3 Updated by Rashdan Hussin 4 months ago

  • Subject changed from Goldcrest- Hi pls check, double inv no in mobile to GOLDCREST - Hi pls check, double inv no in mobile
  • Due date changed from 31/05/2024 to 04/06/2024
  • Type set to Support Request
  • SLA Delivery set to 04/06/2024

#4 Updated by Rashdan Hussin 4 months ago

- In mobile db, INWWX001398-240530 got double. INWWX001399 skipped.
- Got different with product price.

#5 Updated by Rashdan Hussin 4 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 0 to 90
  • Actual Initial Response set to 30/05/2024
  • Resolution updated (diff)

select * from member where member_cd = 'wwx'

select * from txn_invoice_history_header where invoice_no like '%INWWX001398%'
select * from txn_invoice_history_header_at where invoice_no like '%INWWX001398%'
select * from di_txn_invoice_history where invoice_no like '%INWWX001398%'

select * from txn_invoice_history_header where invoice_no like '%INWWX001399%'
select * from txn_invoice_history_header_at where invoice_no like '%INWWX001399%'
select * from di_txn_invoice_history where invoice_no like '%INWWX001399%'

select * from txn_invoice_history_header where member_id = 'dc954dfdc1db4e2aaf9d2759a1522725' order by invoice_no desc

select * from txn_sales_order_header where ord_hdr_id = 'afb8ee3e-4b16-4602-a230-e25fad8ad77f'
select * from txn_sales_order_details where ord_hdr_id = 'afb8ee3e-4b16-4602-a230-e25fad8ad77f'

select * from txn_mobile_collection_invoice where inv_id = '8faae839-8343-428f-871b-edc6f31d0fb9'

select * from sync_mobile_activity_log where member_id = 'dc954dfdc1db4e2aaf9d2759a1522725' and action_type = 'Upload' order by created_date desc

--User create invoice on 30/5, but upload on 31/5

#6 Updated by Rashdan Hussin 4 months ago

  • Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen

#7 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Pending Client Verification to Support In Progress

#8 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Support In Progress to Monitoring

#9 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin

#10 Updated by Rashdan Hussin 3 months ago

  • Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen

#11 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Monitoring to Escalated to Level 3
  • Resolution updated (diff)

we were able to replicate the issue in a trial.
User: WWX
Customer Code: 302E009 - EXPRESS MINI MARKET - 1 WWX-2
Steps to replicate the issue:
Check in at the outlet.
Create a sales order — an invoice is generated (Van sales).
Click on "Preview Invoice" and then click "Confirm".
Go back and click "Save" and preview the receipt again, then click "Confirm".
Check the collection module.
When the transaction and mobile database are uploaded and downloaded again, the duplicate invoices are no longer present under collection module. However, upon checking the mobile database, we found that invoices were duplicated and the running numbers were skipped. Please refer to the attached video and files for further reference.

https://app.clickup.com/t/86epmharv

#12 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification

#13 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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