Production Ticket(ST) #11876
Goldcrest- Hi pls check still got this happen...
1) escalated to technical team to further check on this
2) the fixes are already made
Root cause- Integration bug
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
when the integrate from autocount to datanory app it will check the customer's details has been changed or not (in the autocount ), if the changes made in the autocount then it will take the autocount data it will take the autoocount and end the precious one ( datanory)
it is one way Autocount to datanory
This has to further discuss with jann on this to handle this issue.
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select * from customer_to_user_relation where org_id = 'goldcrest' and end_date <> '2099-12-31 00:00:00.000'
--> this is for all customer under goldcrest
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select * from customer_to_user_relation where org_id = 'goldcrest' and end_date <> '2099-12-31 00:00:00.000' and user_id= '2c9e40b5f5904775b71192b8fd8b71ad'order by end_date desc
--> this for specific User as user Reported based on the screenshot
for this all updated by miss jann
#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Subject changed from Goldcrest- to Goldcrest- Hi pls check still got this happen...
#3 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Assigned To to Support In Progress
#4 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#6 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- Resolution updated (diff)
#7 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Resolution updated (diff)
#8 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 04/06/2024