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Production Ticket(ST) #11876

Goldcrest- Hi pls check still got this happen...

Added by Muhammed Azhar Mohamed Maideen 4 months ago. Updated 4 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
30/05/2024
Due date:
01/06/2024
% Done:

0%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
30/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
30/05/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
04/06/2024
Resolution:

1) escalated to technical team to further check on this

2) the fixes are already made

Root cause- Integration bug

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description




IMG-20240530-WA0005.jpg (145 KB) IMG-20240530-WA0005.jpg Muhammed Azhar Mohamed Maideen, 30/05/2024 01:48 PM
IMG-20240530-WA0006.jpg (153 KB) IMG-20240530-WA0006.jpg Muhammed Azhar Mohamed Maideen, 30/05/2024 01:48 PM
IMG-20240530-WA0007.jpg (142 KB) IMG-20240530-WA0007.jpg Muhammed Azhar Mohamed Maideen, 30/05/2024 01:48 PM
IMG-20240530-WA0004.jpg (136 KB) IMG-20240530-WA0004.jpg Muhammed Azhar Mohamed Maideen, 30/05/2024 01:48 PM

History

#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

when the integrate from autocount to datanory app it will check the customer's details has been changed or not (in the autocount ), if the changes made in the autocount then it will take the autocount data it will take the autoocount and end the precious one ( datanory)

it is one way Autocount to datanory
This has to further discuss with jann on this to handle this issue.
----------------
select * from customer_to_user_relation where org_id = 'goldcrest' and end_date <> '2099-12-31 00:00:00.000'
--> this is for all customer under goldcrest
----------------------------------------------------

select * from customer_to_user_relation where org_id = 'goldcrest' and end_date <> '2099-12-31 00:00:00.000' and user_id= '2c9e40b5f5904775b71192b8fd8b71ad'order by end_date desc
--> this for specific User as user Reported based on the screenshot
for this all updated by miss jann

#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Subject changed from Goldcrest- to Goldcrest- Hi pls check still got this happen...

#3 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Assigned To to Support In Progress

#4 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Support In Progress to Escalated to Level 3
  • Resolution updated (diff)

#6 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Escalated to Level 3 to Pending Client Verification
  • Resolution updated (diff)

#7 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Resolution updated (diff)

#8 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Type set to Support Request
  • Actual Initial Response set to 04/06/2024

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