Production Ticket(ST) #11870
DailyFresh- JHB06 cannot log in. User said after log in, the sistem auto log out.
Job Remark:
Ticket Logged Date:
29/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
29/05/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
30/05/2024
Resolution:
1) perform simulation
2) checked no issue
3) as we checked there is no issue from our side
4) requested user to uninstall and install back
5) Root cause- Unknown
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- File WhatsApp Video 2024-05-29 at 14.29.42_bf5ad19e.mp4 WhatsApp Video 2024-05-29 at 14.29.42_bf5ad19e.mp4 added
As I checked from our side, We are able to login as user
Already requested user to perform Screen Recordong for further check on this
#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- File WhatsApp Video 2024-05-29 at 15.57.09_ae0c73b5.mp4 WhatsApp Video 2024-05-29 at 15.57.09_ae0c73b5.mp4 added
User already sent the screenshot
But from our side we could not replicate issue.
#3 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Assigned To to Support In Progress
#4 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Support In Progress to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 30/05/2024
- Resolution updated (diff)