Production Ticket(ST) #11867
Express365 - Enquiry the SST-return
Job Remark:
Ticket Logged Date:
29/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
29/05/2024
SLA Delivery:
31/05/2024
Esclation Time:
29/05/2024
Issue Reoccurance#:
Actual Initial Response:
29/05/2024
Resolution:
Problems: enquiry about the SST-return
Step to simulate the problem: check, understand, escalate leong
Root cause: user clarification - MCC
Current outcome: advise user
Time spent on: check, understand, escalate leong
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
company name: NRS PROCESS SYSTEMS SDN BHD
Our company are using the Express365 accounting software. Currently, our company needs to submit SST to the government, and our tax agent is inquiring whether this accounting software can produce SST-02 or detailed tax reports.
History
#1 Updated by Alfred Tan 4 months ago
- File c2e01539-f3a7-4226-9acf-0e28262044b1.jpg c2e01539-f3a7-4226-9acf-0e28262044b1.jpg added
- File 2fb2b490-abc7-43a8-bef4-dfb410197b17.jpg 2fb2b490-abc7-43a8-bef4-dfb410197b17.jpg added
- Status changed from Assigned To to Support In Progress
- % Done changed from 0 to 30
#2 Updated by Alfred Tan 4 months ago
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 29/05/2024
- Actual Initial Response set to 29/05/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 4 months ago
Sorry to disturb you again. I try to download the SST Return. But why the amount is zero. Is there anything that has gone wrong?
#4 Updated by Alfred Tan 4 months ago
- % Done changed from 30 to 100
- Resolution updated (diff)
#5 Updated by Alfred Tan 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved