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Production Ticket(ST) #11851

Goldcrest- hi there, as we create a new user which is BRY, can help us add this new user as PIC as per this customer list? thanks

Added by Muhammed Azhar Mohamed Maideen 4 months ago. Updated 4 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
28/05/2024
Due date:
30/05/2024
% Done:

100%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
28/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
28/05/2024
SLA Delivery:
30/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
28/05/2024
Resolution:

1) Check the data from file provided by client.
2) Assign user BRY to listed customer.

Root cause: Add new customer to user relation.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


GC_CustomerPersonInCharge.xlsx (37.1 KB) GC_CustomerPersonInCharge.xlsx Muhammed Azhar Mohamed Maideen, 28/05/2024 02:37 PM

History

#2 Updated by Rashdan Hussin 4 months ago

  • Status changed from Assigned To to Support In Progress

#3 Updated by Rashdan Hussin 4 months ago

  • Status changed from Support In Progress to Pending Client Verification
  • % Done changed from 0 to 90
  • Type set to Support Request
  • SLA Delivery set to 30/05/2024
  • Actual Initial Response set to 28/05/2024
  • Resolution updated (diff)

--create table #tempcustomeruser (
-- customer_code varchar(50),
-- user_code varchar(50)
--)

select * from member where member_cd = 'BRY'

select * from #tempcustomeruser
select * from #tempcustomeruser where customer_code not in (select customer_code from customer where org_id = 'GOLDCREST')
select * from #tempcustomeruser where user_code not in (select member_cd from member where org_id = 'GOLDCREST')

select * from #tempcustomeruser a
inner join customer b on b.customer_code = a.customer_code and b.org_id = 'GOLDCREST'
inner join member c on c.member_cd = a.user_code and c.org_id = 'GOLDCREST'
where not exists(select 1 from customer_to_user_relation r where r.org_id = 'GOLDCREST' and b.customer_id = r.customer_id and c.member_id = r.user_id)

--select * into DMS_Ecosystem_Backup_Table.dbo._customer_to_user_relation_20240529
--from DMS_EcoSystem.dbo.customer_to_user_relation

--insert into customer_to_user_relation
--(customer_to_user_relation_id, customer_id, user_id, created_date, created_by, updated_date, updated_by, org_id, tenant_id, start_date, end_date)
--select newid(), b.customer_id, c.member_id, getdate(), 'Support', getdate(), 'Support', 'GOLDCREST', 'GOLDCREST', '2023-01-01 00:00:00.000', '2099-12-31 00:00:00.000'
--from #tempcustomeruser a
--inner join customer b on b.customer_code = a.customer_code and b.org_id = 'GOLDCREST'
--inner join member c on c.member_cd = a.user_code and c.org_id = 'GOLDCREST'
--where not exists(select 1 from customer_to_user_relation r where r.org_id = 'GOLDCREST' and b.customer_id = r.customer_id and c.member_id = r.user_id)

select b.customer_code, a.customer_id, user_id, start_date, end_date, count(1) from customer_to_user_relation a
inner join customer b on b.customer_id = a.customer_id
where a.org_id = 'GOLDCREST'
group by b.customer_code, a.customer_id, user_id, start_date, end_date
having count(1)>1
order by b.customer_code

select * from customer_to_user_relation where user_id = '70fe0d960d204e86b862f88a8038fd10'

#4 Updated by Rashdan Hussin 4 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • % Done changed from 90 to 100

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