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Production Ticket(ST) #11830

SNEKKU - try collection (without check in out), cheque date empty, but got fill in

Added by Rashdan Hussin 4 months ago. Updated 4 months ago.

Status:
Ticket Resolved
Priority:
P3 - Medium
Start date:
27/05/2024
Due date:
29/05/2024
% Done:

100%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
27/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
27/05/2024
SLA Delivery:
29/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
27/05/2024
Resolution:

1) Check the payment type.

Root cause: the cheque date in web collection list only showed for cheque and p/d cheque collection type. For other collection type, even the cheque date was filled in, it will not showed.

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description

hi @Jann Yap MCC, try collection (without check in out), cheque date empty, but got fill in ya

History

#1 Updated by Rashdan Hussin 4 months ago

  • Status changed from Assigned To to Support In Progress

select * from txn_mobile_collection_header where col_no = 'CCADMIN000001-240527'
select * from txn_mobile_collection_detail where col_id = '2e6a541a-461e-45b3-ae12-052b9423a1de'

select distinct doc_type from txn_mobile_collection_detail where org_id = 'snekku'

select * from txn_mobile_collection_detail where doc_type <> 'Cheque' and doc_date is not NULL and org_id = 'snekku' order by created_date desc

select * from txn_mobile_collection_header where col_id = 'e2363b43-a1d7-4cd3-981b-007b489de5e8'

- Based on checking, the cheque date in web collection list only showed for cheque and p/d cheque collection type. For other collection type, even the cheque date was filled in, it will not showed.
- However, user still can see the cheque date in collection detail.

#2 Updated by Rashdan Hussin 4 months ago

  • Status changed from Support In Progress to Pending Client Feedback
  • % Done changed from 0 to 50

#3 Updated by Rashdan Hussin 4 months ago

  • Status changed from Pending Client Feedback to Pending Client Verification
  • % Done changed from 50 to 100
  • Actual Initial Response set to 27/05/2024
  • Resolution updated (diff)

#4 Updated by Rashdan Hussin 4 months ago

  • Status changed from Pending Client Verification to Ticket Resolved

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