Production Ticket(ST) #11822
KYMMSENG - duplicate items when export to ERP
Job Remark:
Ticket Logged Date:
27/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
27/05/2024
SLA Delivery:
29/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
27/05/2024
Resolution:
1) Escalate to level 3 - Project Team (Joe)
2) Joe code is overwritten by pipeline.
3) Put back the code.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
@Joe MCC morning please help to check as Elaine report duplicate items when export to ERP, see if the same root cause on export to mycube
Can help me check yesterday's order number?
There are duplicate product in detail file.
History
#1 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 4 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 100
- Actual Initial Response set to 27/05/2024
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved