Production Ticket(ST) #11815
KYMMSENG - This customer no have HE promotion
1) Their side issue.
2) They not set correct promotion for that customer.
3) They change BEV to HE.
Root cause: Their promotion setup.
None
Description
This customer no have HE promotion
History
#1 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 4 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 90
- Actual Initial Response set to 25/05/2024
- Resolution updated (diff)
[19:17, 24/05/2024] +60 17-987 8000: Hai lian is ws.
[19:17, 24/05/2024] +60 17-987 8000: They are selling HE?
[19:17, 24/05/2024] +60 17-987 8000: ~Kah Wheng what is the direction for Hai lian…~Jess Liew pls change it to HE.
[19:18, 24/05/2024] +60 17-987 8000: WS will only get 1 standard rebate. And will not get trade bulletin
[19:20, 24/05/2024] +60 12-482 3329: Is WS however nothing appear discount in his handheld
[19:20, 24/05/2024] +60 17-987 8000: Ws for bev or he or both?
[19:20, 24/05/2024] +60 12-482 3329: HE only
[19:21, 24/05/2024] +60 17-987 8000: Ok
[19:22, 24/05/2024] +60 17-987 8000: The rebate set to bev only
[19:22, 24/05/2024] +60 12-482 3329:
[19:22, 24/05/2024] +60 17-987 8000:
[19:22, 24/05/2024] +60 17-987 8000: Remove bev
[20:43, 24/05/2024] +60 16-238 5836: Okay
#3 Updated by Rashdan Hussin 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100