Production Ticket(ST) #11805
Express365 - enquiry account status
Job Remark:
Ticket Logged Date:
21/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
21/05/2024
SLA Delivery:
24/05/2024
Esclation Time:
22/05/2024
Issue Reoccurance#:
Actual Initial Response:
22/05/2024
Resolution:
Problems: user would like to understand her account status
Step to simulate the problem: Answer user questions.
Root cause: user enquiry - MCC
Current outcome: answer user enquiry
Time spent on: understand user enquiry
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Vegan Life Trading long time not using FAV365 cloud accounting since they didnt pay the subscription. they asking that the data still inside right?
more than a year they didnt use
History
#1 Updated by Alfred Tan 4 months ago
- File Screenshot_1.png Screenshot_1.png added
- File Screenshot_2.png Screenshot_2.png added
- File Screenshot_3.png Screenshot_3.png added
- Status changed from Assigned To to Support In Progress
- % Done changed from 0 to 100
#2 Updated by Alfred Tan 4 months ago
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 22/05/2024
- Actual Initial Response set to 22/05/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved