Production Ticket(ST) #11803
Express365 - SST report does not capture the 8 %
Problems: SSST report missing the Mac and Apr transaction, because user self-create a duplicate tax code
Step to simulate the problem: check and escalate
Root cause: user request, data maintenance - MCC
Current outcome: fulfill user requirement, user can see the report in SST return rpeort.
Time spent on: check and escalate
None
Description
Hi Support, I am from Pro Office Solutions Sdn Bhd
This month I have to run SST for period of Mar & Apr 2024
However , we found out that the SST report does not capture the 8% SST
before the implementation of 8%, we have created SV_8%
later found out that in the SST 8% there is another SV_8 appeared
so we wonder if this the cause why our SST 8% doesnot appeard
there were payment received for Mar / April invoices with 8% does not reflect in the SST02 and the supply listing detail
History
#1 Updated by Alfred Tan 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 4 months ago
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Hi @365 Principal Leong , may you advise us, the customer created the own SST 8% and used this code to apply to transaction. if removed this, will impact the transaction which apply this code?
--*answer*
User have to use the system pre-loaded SST code, else it wonlt be captured into SST Return.
So existing transactions have to be updated by select the correct SST code
---------
Good day @~Liewsc
Can anyway user allow to change the tax code for the invoice has paid?
customer has a duplicated tax_code SV_8, before they select to their own created SV_8. now they want to change to system default SST SV_8. can this be done?
this is customer earlier create SV_8.
--*answer*
Can unapply all the related payment/CN first, then update the invoice tax code and save.
as we checked, currently the sales invoice drop down have identical detail,
user cannot update the label here, it grey.
can you assist us to update the SV_8, manual added 's label to 'SV_8 (M)'?
for this two- which one is pre-loaded and none pre-loaded? can you help to put a remark (m)= manual
we have try and cannot be done
--*answer*
Updated, may proceed re-select tax code for invoice.
#3 Updated by Alfred Tan 4 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 100
- Esclation Time set to 23/05/2024
- Actual Initial Response set to 23/05/2024
- Resolution updated (diff)
#4 Updated by Alfred Tan 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved