Production Ticket(ST) #11800
POS - enquiry the chart of account
Job Remark:
Ticket Logged Date:
24/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
24/05/2024
SLA Delivery:
25/05/2024
Esclation Time:
24/05/2024
Issue Reoccurance#:
Actual Initial Response:
24/05/2024
Resolution:
Problems: user request us to advise him which chart of account is standard to use
Step to simulate the problem: check and understand user enquiry
Root cause: user request - MCC
Current outcome: advise user
Time spent on: check and advise user
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
Is this correct as expense /discount allowed ?
Morning,
would you like to know the accounting, deposit, loyalty program are under which account, yes?
customer answer: yes
History
#1 Updated by Alfred Tan 4 months ago
- % Done changed from 0 to 100
#2 Updated by Alfred Tan 4 months ago
- Subject changed from POS - to POS - enquiry the chart of account
#3 Updated by Alfred Tan 4 months ago
- Status changed from Assigned To to Support In Progress
#4 Updated by Alfred Tan 4 months ago
- Status changed from Support In Progress to Pending Client Verification
- Esclation Time set to 24/05/2024
- Actual Initial Response set to 24/05/2024
- Resolution updated (diff)
#5 Updated by Alfred Tan 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved