Production Ticket(ST) #11796
KYMMSENG - issue in mobile Good Return where once we edit the line item, the warehouse will become Null
Start date:
24/05/2024
Due date:
28/05/2024
% Done:
50%
Estimated time:
Job Remark:
Ticket Logged Date:
24/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
24/05/2024
SLA Delivery:
28/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
Resolution:
Escalate to level 3. https://app.clickup.com/t/86epekptd
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Hi team, we found this issue in mobile Good Return where once we edit the line item, the warehouse will become Null. Thus cause the warehouse to be Null when uploaded to Web.
Web currently no issue as during approval, if system detect Null, it will populate the respective warehouse during display.
But for upcoming batch approval will be an issue as user will not go into display to approve the GR. Thus causing the stock to not stock in during batch approve as warehouse is Null
History
#1 Updated by Rashdan Hussin 4 months ago
- Assignee changed from Rashdan Hussin to Muhammad Arif
- End shift.
- Handover to arif.
- Not yet checking.
#2 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Rashdan Hussin 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Assignee changed from Muhammad Arif to Rashdan Hussin
- % Done changed from 0 to 50
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 3 months ago
- Clickup status: Trial
#5 Updated by Rashdan Hussin 3 months ago
- Assignee changed from Rashdan Hussin to Muhammad Arif
#6 Updated by Muhammad Arif 2 months ago
20240712- Request Boon to perform another testing as tested fine from support side.
#7 Updated by Muhammad Arif 2 months ago
- Status changed from Escalated to Level 3 to Ticket Resolved