Production Ticket(ST) #11794
Express365 - Payment received cannot tick invoice
Job Remark:
Ticket Logged Date:
23/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
23/05/2024
SLA Delivery:
23/05/2024
Esclation Time:
23/05/2024
Issue Reoccurance#:
Actual Initial Response:
23/05/2024
Resolution:
Problems: user cannot tick the invoice in payment received
Step to simulate the problem: check and escalate to leong
Root cause: user request - MCC
Current outcome: the invoice allowed tick
Time spent on: simulate user issue
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
I want to ask about system 365
we cannot tick the payment on invoice
History
#1 Updated by Alfred Tan 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 4 months ago
- File 1533957a-bdf9-4627-bacc-564204fb3c6f.jpg 1533957a-bdf9-4627-bacc-564204fb3c6f.jpg added
- Subject changed from Express365 - to Express365 - Payment received cannot tick invoice
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 100
- Esclation Time set to 23/05/2024
- Actual Initial Response set to 23/05/2024
- Resolution updated (diff)
Hi @365 Principal Leong , may we know what error cause the invoice document in receive payment not allow to tick?
#3 Updated by Alfred Tan 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved