Production Ticket(ST) #11783
KYMMSENG - can't find the product code
Job Remark:
Ticket Logged Date:
23/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
23/05/2024
SLA Delivery:
27/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
23/05/2024
Resolution:
1) Escalate to level 3 (project team).
2) Issue with the product in datanory using old code while in ERP have new code.
3) They give new list of product.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
can't find the product code above in system
History
#1 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Resolution updated (diff)
- Issue with the product in datanory using old code while in ERP have new code.
#3 Updated by Rashdan Hussin 4 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 100
- Actual Initial Response set to 23/05/2024
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved