Production Ticket(ST) #11782
Snekku- Hi @Azhar13 this paid, but still have, please assist
1) Check the invoice in sql db.
2) Found the balance is negative.
3) Patch the balance to 0.
4) the root cause is data problem or an integration disruption. Typically, the data is integrated from our side, but there is no indicator that this data is from Datanory's side.
Root cause: Data integrataion.
None
Description
But here ok
History
#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
Hi rashdan That one has to verify the with shan you again on the root cause:
Hi lee wai the invoice IN24/007515 is not there. the root cause is data problem or an integration disruption. Typically, the data is integrated from our side, but there is no indicator that this data is from Datanory's side. Please kindly request user to redownload , check and verify from their side and let us know if you need further assistance on this escalation thank you.
The issue already fixed just wanna verify the root cause and reply content.
user ADMIN on behalf ME3
#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
#3 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#4 Updated by Rashdan Hussin 4 months ago
- Due date changed from 24/05/2024 to 27/05/2024
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 90
- Type set to Support Request
- SLA Delivery set to 27/05/2024
- Actual Initial Response set to 23/05/2024
- Resolution updated (diff)
#5 Updated by Rashdan Hussin 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100