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Production Ticket(ST) #11780

Snekku- Hi @Azhar13 why like this ya

Added by Muhammed Azhar Mohamed Maideen 4 months ago. Updated about 2 months ago.

Status:
Ticket Resolved
Priority:
P2 - High
Start date:
23/05/2024
Due date:
24/05/2024
% Done:

0%

Estimated time:
Spent time:
Job Remark:
Ticket Logged Date:
23/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
23/05/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
23/05/2024
Resolution:

1) We are able to replcate the issue when it choose the multiple SKUs with discount

2) as we check from our side the calcualtion is correct

3) escalated to technical team for further check on this

Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:

None


Description



Should be 7% only, example 5% setting not have the items

History

#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Project changed from Datanory - GOLDCREST to Datanory - SNEKKU

#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Due date changed from 27/05/2024 to 24/05/2024
  • Priority changed from P3 - Medium to P2 - High

#3 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin

Hi rasdhan this ticket has to replicate the issue. Where has to set promotion same as production one to check either facing the same issue or not from our side. (sorry for inconvenience as no time to simulate the issue)

user admin on behalf MS1 ya

#4 Updated by Rashdan Hussin 4 months ago

  • Status changed from Assigned To to Support In Progress

select * from customer where customer_code = '3c801'

select * from mobile_promotion_customer_qualifier where customer_id = 'BF948BBAFCA04AC89CB61048AE96BF93'
select * from mobile_promotion_header where promotion_id = '82ce322123144184bb672346705bc915'
select * from mobile_promotion_benefit where promotion_id = '82ce322123144184bb672346705bc915'
select * from mobile_promotion_benefit_qualifier where promotion_id = '82ce322123144184bb672346705bc915'
select * from MST_PROMOTION_BENEFIT_RULE_SETTING where promotion_id = '82ce322123144184bb672346705bc915'
select * from MST_PROMOTION_BENEFIT_RULE_DETAIL_SETTING where promotion_id = '82ce322123144184bb672346705bc915'

#5 Updated by Rashdan Hussin 4 months ago

  • Assignee changed from Rashdan Hussin to Muhammad Arif

- end shift.
- handover to arif.
- on sales order page promo column, it will concatenate when more than one promo. but this item need to check why got all benefit.

#6 Updated by Muhammad Arif 4 months ago

  • Status changed from Support In Progress to On-Hold

issue can be replicate. next, need to refer to L3 before escalating to them to check on promo calculation (%). - continue on Monday as technical team not working on weekend.

#7 Updated by Muhammed Azhar Mohamed Maideen 4 months ago

  • Resolution updated (diff)

Snekku raised an escalation regarding multiple discounts being displayed on each SKU, where the discount is applied based on the qualifier. Upon investigation from our end, we discovered that this issue occurs when the discount is applied under different multiple benefit rules. Upon verification, the calculation appears to be correct based on the assigned benefit rules. We suspect this could be a mobile frontend issue, where it displays all qualifiers for each SKU when multiple SKUs are selected and applies the discount. Please review this from your end.

https://app.clickup.com/t/86epehqzt

#8 Updated by Rashdan Hussin 4 months ago

  • Assignee changed from Muhammad Arif to Muhammed Azhar Mohamed Maideen

#9 Updated by Muhammed Assyafiq Bin Ahmad Kamal 4 months ago

  • Status changed from On-Hold to Support In Progress

#10 Updated by Muhammed Assyafiq Bin Ahmad Kamal 4 months ago

  • Status changed from Support In Progress to Escalated to Level 3

#11 Updated by Muhammed Azhar Mohamed Maideen 3 months ago

Click up status in trail

#12 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

As we tested in the trial environment, a new promotion was created for this ticket. However, we found that the promotion could not be displayed on the mobile, preventing us from performing the necessary testing. We have discussed this issue with the technical team, and they advised us to create a ClickUp task for this matter

https://app.clickup.com/t/9018039480/TK-822

#13 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Status changed from Escalated to Level 3 to Ready for Verification

#14 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Status changed from Ready for Verification to Verification In Progress

#15 Updated by Muhammed Azhar Mohamed Maideen 2 months ago

  • Status changed from Verification In Progress to Pending Client Verification

#16 Updated by Muhammed Azhar Mohamed Maideen about 2 months ago

  • Status changed from Pending Client Verification to Ticket Resolved
  • Type set to Support Request
  • Actual Initial Response set to 23/05/2024

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