Production Ticket(ST) #11760
TSH - error that reported by TSH
1) Escalate to level 3. https://app.clickup.com/t/86epdtm0a
None
Description
@Rashdan Hussin I have summarised the error that reported by TSH:
1)There is an error in the system displaying the customer outlet payment type. For example, an outlet set to cash sales is incorrectly shown as credit sales in the collection report. (Error) Will fix it by this week.
2)The daily sales collection report does not display the transaction details. (Error) Will fix it by this week
3)Michael Ooi (TSH) will provide us with the receipts for the paid invoices, which our team will need to reconcile based on the provided file. Targeted to be done by this week.
History
#1 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
2)The daily sales collection report does not display the transaction details. (Error) Will fix it by this week - DONE
3)Michael Ooi (TSH) will provide us with the receipts for the paid invoices, which our team will need to reconcile based on the provided file. Targeted to be done by this week. - PENDING CLIENT
#2 Updated by Rashdan Hussin 4 months ago
the payment type should be cash but the report show credit
Ahmad bin Saad
#3 Updated by Rashdan Hussin 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Resolution updated (diff)
#4 Updated by Rashdan Hussin 3 months ago
- Clickup status: Closed
- Upon checking the latest report, collection type column now is empty
- Need clarification from tech team
#5 Updated by Rashdan Hussin 3 months ago
- Due date changed from 23/05/2024 to 14/06/2024
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- Actual Initial Response set to 20/05/2024
#6 Updated by Rashdan Hussin 3 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100