Production Ticket(ST) #11747
Finance365 - Tax amount not appear in SST Transaction Report
Job Remark:
Ticket Logged Date:
17/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
17/05/2024
SLA Delivery:
20/05/2024
Esclation Time:
20/05/2024
Issue Reoccurance#:
Actual Initial Response:
20/05/2024
Resolution:
Problems: user cannot see the tax amount in report
Step to simulate the problem: check and understand user enquiry
Root cause: User enquiry - MCC
Current outcome: explain to user
Time spent on: check and understand the problem
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
call with user
User said the SST transaction Listing report does not show the 2023 sales invoice 's tax amount. User would like to know where can see the 2023 sales invoice tax amount, thinking to pay the tax amount to another parties/government. However, the issue in SST transaction listing after download not view the tax amount.
History
#1 Updated by Alfred Tan 4 months ago
- File fc06ad46-7c9a-4272-9a0d-bd6e855c90a7.jpg fc06ad46-7c9a-4272-9a0d-bd6e855c90a7.jpg added
- Status changed from Assigned To to Support In Progress
#2 Updated by Alfred Tan 4 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 50 to 100
- Esclation Time set to 20/05/2024
- Actual Initial Response set to 20/05/2024
- Resolution updated (diff)
#3 Updated by Alfred Tan 4 months ago
Hi Ms, this is our contact for express365, you may write your concern to this phone number,
You may address me - Alfred.
#4 Updated by Alfred Tan 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved