Production Ticket(ST) #11742
SNEKKU - collection unable approve
Job Remark:
Ticket Logged Date:
17/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
17/05/2024
SLA Delivery:
18/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
17/05/2024
Resolution:
1) Check the credit note balance in database.
2) Before submit collection in web, web will check the credit note balance, but mobile already update the balance to 0.
3) Escalate to level 3. Shanyou.
Root cause: issue with web collection is a bug
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
hi @Azhar MCC, collection unable approve it got CN
hi @Rashdan Hussin collection which have CN ya
History
#1 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- % Done changed from 0 to 50
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 4 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 50 to 90
- Actual Initial Response set to 17/05/2024
#4 Updated by Rashdan Hussin 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100