Production Ticket(ST) #11741
GOLDCREST - why already settled the payment, still showing in mobile?
Start date:
17/05/2024
Due date:
20/05/2024
% Done:
100%
Estimated time:
Job Remark:
Ticket Logged Date:
17/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
17/05/2024
SLA Delivery:
20/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
17/05/2024
Resolution:
1) Check invoice balance in database.
2) Check collection module in mobile.
3) Found no more outstanding invoices.
Root cause: Knock off invoice still showing.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Hi pls check, why already settled the payment, still showing in mobile?
The date different in autocount
History
#1 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 4 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 90
- Actual Initial Response set to 17/05/2024
- Resolution updated (diff)
select * from customer where customer_code = '305p/009'
select * from member where member_id = '0d5eda133f2946f1aef06803ac753cc9'
select * from txn_invoice_history_header where customer_id = '2F7ADB0400094FCBA7BB3324E487C301'
and invoice_date in ('2023-05-03 00:00:00.000', '2023-08-15 00:00:00.000')
#3 Updated by Rashdan Hussin 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100
Same issue as http://124.217.245.100:90/redmine/issues/11731