Production Ticket(ST) #11740
GOLDCREST - pls check this issue
Job Remark:
Ticket Logged Date:
17/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
17/05/2024
SLA Delivery:
20/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
17/05/2024
Resolution:
1) Check invoice balance in database.
2) Check collection module in mobile.
3) Found only one outstanding invoices.
Root cause: Knock off invoice still showing.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Rashdan Hussin 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 4 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 90
- Actual Initial Response set to 17/05/2024
- Resolution updated (diff)
select * from customer where customer_code = '302k/346'
select * from member where member_id = '2c9e40b5f5904775b71192b8fd8b71ad'
select * from txn_invoice_history_header where customer_id = '37FFDCB07C064A8EB42855B4210BA9AE' and invoice_no = 'i296886'
#3 Updated by Rashdan Hussin 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- % Done changed from 90 to 100