Production Ticket(ST) #11731
Hi pls check, CCMCJ000285-240515 didn't reflect to autocount
1) Escalate to level 3.
None
History
#2 Updated by Muhammad Arif 4 months ago
- Status changed from Support In Progress to Pending Client Feedback
hi @~Suzanne , can we remote to your anydesk?
#3 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Due date changed from 17/05/2024 to 18/05/2024
- Assignee changed from Muhammad Arif to Muhammed Azhar Mohamed Maideen
#4 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- File GOLDCREST-MCJ-2024051619484418.zip GOLDCREST-MCJ-2024051619484418.zip added
- Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammad Arif
select * from txn_mobile_collection_invoice where col_id= '04d4dd14-409b-4f60-b391-83bd568a4545'
select * from txn_mobile_collection_invoice_at where col_id= '04d4dd14-409b-4f60-b391-83bd568a4545' order by at_date desc
select * from txn_invoice_history_header where invoice_id= 'E57C4689985B4F02A2459092B453DDA0'
select * from txn_invoice_history_header_at where invoice_id= 'E57C4689985B4F02A2459092B453DDA0' order by at_date desc
select * from txn_mobile_collection_header where col_no like 'ccmcj000285-240515%'
select * from txn_mobile_collection_header_at where col_no like 'ccmcj000285-240515%' order by at_date desc
select * from txn_mobile_collection_detail where col_id like '4a3b3f7f-f013-4a99-917c-a07f9ad80eff%'
select * from txn_mobile_collection_detail_at where col_id like '4a3b3f7f-f013-4a99-917c-a07f9ad80eff%' order by at_date desc
select * from txn_invoice_history_header where invoice_id in ('956ee005-0174-42a8-8203-5ad567a104aa'
,'c4edcd76-2e92-48ef-b5b2-193dc90b525a')
Hi arif
As I checked from the database the sync date is nul.
Need to check further on this
As I checked could not find the root cause
Please assist on this ticket
already attached database
Handover to arif
End shift
#5 Updated by Muhammad Arif 4 months ago
need further discussion with Goldcrest admin as got 2 collection for this invoice, 1 is backend collection (Autocount) and another 1 is datanory collection. backend collection was created in the autocount by Goldcrest admin(purpose avoid overdue) on 6th May 2024 and already updated in datanory. but on 15 May 2024, user MCJ still able to do collection for invoice I296886 (CCMCJ000285-240515).
hence, collection CCMCJ000285-240515 will be unable to be integrated to autocount due to duplicate collection and no outstanding for invoice I296886.
MCC need to further discuss with goldcrest to remove 1 of the collection.
this consider as bug (invoice has been paid, still show outstanding)
#6 Updated by Muhammad Arif 4 months ago
- Due date changed from 18/05/2024 to 24/05/2024
- Status changed from Pending Client Feedback to Escalated to Level 3
#7 Updated by Muhammad Arif 4 months ago
#8 Updated by Muhammad Arif 4 months ago
- Assignee changed from Muhammad Arif to Rashdan Hussin
follow up
#9 Updated by Rashdan Hussin 4 months ago
Invoice has been paid, still show outstanding:
- http://124.217.245.100:90/redmine/issues/11741
- http://124.217.245.100:90/redmine/issues/11748
As tested by restore user database, no more outstanding invoices.
#10 Updated by Rashdan Hussin 4 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- % Done changed from 0 to 100
- Type set to Support Request
- Resolution updated (diff)
#11 Updated by Rashdan Hussin 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved