Production Ticket(ST) #11726
Suntory- @~Cris Neoh saleperson got feedback that when he enters order,he have selected discount, but after he upload the discount does not appear on the final invoice.
Job Remark:
Ticket Logged Date:
15/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
15/05/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
31/05/2024
Resolution:
1) tested in the portal
root cause- Bug
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
@Rashdan Hussin MCC please log this issue and further check
History
#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#3 Updated by Rashdan Hussin 4 months ago
- Priority changed from P3 - Medium to P2 - High
#4 Updated by Rashdan Hussin 4 months ago
- Due date changed from 17/12/2024 to 22/05/2024
#5 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
As I Checked in the clickup already deployed last week has to perform testing before inform to customer
#6 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
- Resolution updated (diff)
As I Checked in the clickup already deployed last week has to perform testing before inform to customer
#7 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 31/05/2024