Production Ticket(ST) #11721
Suntory- No promotion for all items
Start date:
15/05/2024
Due date:
16/05/2024
% Done:
100%
Estimated time:
Job Remark:
Ticket Logged Date:
15/05/2024
Ticket No.:
Related Ticket ID:
Type:
SLA Initial Response:
15/05/2024
SLA Delivery:
16/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
15/05/2024
Resolution:
The root cause is due to the customer is created today, but the refresh promotion engine run at midnight
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
@Rashdan Hussin MCC pls check & try simulate based on the outlet code
History
#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Description updated (diff)
#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Muhammad Arif
-- Handover to arif
#3 Updated by Muhammad Arif 4 months ago
- Status changed from Assigned To to Support In Progress
#4 Updated by Muhammad Arif 4 months ago
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 100
- SLA Delivery set to 16/05/2024
- Actual Initial Response set to 15/05/2024
#5 Updated by Muhammad Arif 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Resolution updated (diff)
The root cause is due to the customer is created today, but the refresh promotion engine run at midnight