Production Ticket(ST) #11713
Express365- ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
Job Remark:
Ticket Logged Date:
14/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
14/05/2024
SLA Delivery:
15/05/2024
Esclation Time:
15/05/2024
Issue Reoccurance#:
Actual Initial Response:
15/05/2024
Resolution:
Problems: user not sure why the amount not tally
Step to simulate the problem: enquiry to finance and schedule a call to understand from user
Root cause: user clarification - MCC
Current outcome: explain to user
Time spent on: understand the requirement
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Guidance or help by :
None
Description
ini saya generate utk sst tax. invoice fz1540 tu kenapa amount dia tak sama dgn dalam invoice ye? haritu saya check mungkin sebab ep fee. tapi bila dah kira, tolak amount ep fee tak dapat amount 118,331.60 tu.
setiausaha kerajaan n9 pun sama. yang last item amount 4167.59
History
#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Alfred Tan
#2 Updated by Alfred Tan 4 months ago
- Status changed from Assigned To to Support In Progress
#3 Updated by Alfred Tan 4 months ago
- File 2abf8b47-853e-4383-a53f-cc027b7b1b6d.jpg 2abf8b47-853e-4383-a53f-cc027b7b1b6d.jpg added
- File 3cc5a6ce-e5a7-4a1d-99bd-7b8ace3c087d.jpg 3cc5a6ce-e5a7-4a1d-99bd-7b8ace3c087d.jpg added
- Status changed from Support In Progress to Pending Client Verification
- % Done changed from 0 to 100
- SLA Delivery set to 15/05/2024
- Esclation Time set to 15/05/2024
- Actual Initial Response set to 15/05/2024
- Resolution updated (diff)
#4 Updated by Alfred Tan 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request