Production Ticket(ST) #11708
Snekku- hi @Azhar13 unable approve
Job Remark:
Ticket Logged Date:
14/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
14/05/2024
SLA Delivery:
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
14/05/2024
Resolution:
Checked in the web portal under the Approval module there was the exception error
2) escalated to technical team
3) technical team already resolved issue
Root cause- bug
add in the date filtering for every module, but for sales order approval module,
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
History
#1 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Support In Progress to Escalated to Level 3
- Resolution updated (diff)
#3 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Priority changed from P3 - Medium to P1 - Critical
#4 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Escalated to Level 3 to Pending Client Verification
#5 Updated by Muhammed Azhar Mohamed Maideen 4 months ago
- Status changed from Pending Client Verification to Ticket Resolved
- Type set to Support Request
- Actual Initial Response set to 14/05/2024
- Resolution updated (diff)