Production Ticket(ST) #11692
SNEKKU - Some of the picture empty and half
Job Remark:
Ticket Logged Date:
12/05/2024
Ticket No.:
Related Ticket ID:
Type:
Support Request
SLA Initial Response:
12/05/2024
SLA Delivery:
14/05/2024
Esclation Time:
Issue Reoccurance#:
Actual Initial Response:
12/05/2024
Resolution:
1) Try simulate the issue. Cannot replicate.
2) Try using user database. Also no issue.
3) Try using poor network. Also no issue.
Root cause: Possibility due to poor network connection.
Requester ExpectedDeliveryDate:
Delay Justification:
Priority Seq:
Effort (Hour):
External Ticket #:
None
Description
Some of the picture empty and half
History
#1 Updated by Rashdan Hussin 5 months ago
- Status changed from Assigned To to Support In Progress
#2 Updated by Rashdan Hussin 5 months ago
- File 6f1c9fc3-f822-4760-a267-6d18131e52d1.jpg 6f1c9fc3-f822-4760-a267-6d18131e52d1.jpg added
- Status changed from Support In Progress to Pending Client Feedback
- % Done changed from 0 to 50
Tested from our side found no issue to show the picture. Can you check and ensure your network connection is good?
#3 Updated by Rashdan Hussin 4 months ago
- Status changed from Pending Client Feedback to Support In Progress
#4 Updated by Rashdan Hussin 4 months ago
- Assignee changed from Rashdan Hussin to Muhammed Azhar Mohamed Maideen
- user already use wifi but the image still same.
escalate to azhar. end of shift.
#5 Updated by Rashdan Hussin 4 months ago
- Assignee changed from Muhammed Azhar Mohamed Maideen to Rashdan Hussin
#6 Updated by Rashdan Hussin 4 months ago
- Status changed from Support In Progress to Ticket Resolved
- % Done changed from 50 to 100
- Actual Initial Response set to 12/05/2024
- Resolution updated (diff)